How to buy a car at a franchised dealer, with Vicki Butler-Henderson

If you want to buy a brand new car, you have to go to a franchised dealer, who represents a manufacturer. But, who do you need to speak to? What do you need to ask? And when? Naturally, the process varies from place to place, but we’ve come to Marshall JLR in Cambridge with former Top Gear and Fifth Gear presenter Vicki Butler-Henderson, to see how they do things.

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